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Digital Extras
Your Mercedes-Benz. Our Digital Extras.
Your Mercedes-Benz offers certain complimentary Digital Extras for up to 3 years from the vehicle handover date. You can check which extras are included through your personal profile on the Mercedes-Benz website. After the complimentary period, you can continue using these features by renewing them in the Mercedes-Benz Store.
Mercedes me ID
Mercedes me ID. Your key to the digital world of Mercedes-Benz.
Log in or register with your Mercedes me ID to experience our Digital Extras. Your personal Mercedes me ID is the key to the digital world of Mercedes-Benz and offers even more benefits beyond:
- Manage your vehicle and experience the world of Digital Services
- Receive personalized recommendations
- Edit your personal data and preferences
- Manage appointments at our Mercedes-Benz dealers
Standard Digital Extras
Standard Digital Extras. Included in your Mercedes-Benz.
Our Standard Digital Extras are already installed in your Mercedes-Benz before you get in for the first time. To use these Standard Digital Extras, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz Account and download the Mercedes-Benz App on your smartphone. Certain Digital Extras are complimentary for up to 3 years, depending on your vehicle's capabilities. You can confirm which Digital Extras are complimentary for up to 3 years via the personal profile on the local Mercedes-Benz website. To begin using them, at vehicle handover simply set up a Mercedes-Benz Account and accept the terms and conditions, pair your vehicle to a Mercedes-Benz Account and activate your complimentary Digital extras through the Mercedes-Benz App. Your preferred retailer should assist you to complete this step at vehicle handover. Alternatively, to activate yourself, see the steps below.
Mercedes-Benz App > click the three-line icon on top left > click vehicle of choice > click 'Manage Digital Extras' > click ‘Activate all services’
Should you wish to continue enjoying the benefits of these Digital Extras after the initial period, you can easily renew them by visiting the Mercedes-Benz Store.
Standard Equipment Digital Extras
Standard Equipment Digital Extras. Included in your Mercedes-Benz.
Our Standard Equipment Digital Extras are already installed in your Mercedes-Benz before you get in for the first time. To use these Standard Equipment Digital Extras, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.
Digital Extras Packages
Digital Extra Packages. Benefits for You.
Get the upgrade for your Mercedes-Benz with our Digital Extras, and use your smartphone to remotely operate, customise and digitally add to your vehicle. There are Digital Extras such as Remote, Navigation, Guard 360 Package included to easily and conveniently extend in the Mercedes-Benz Store. There are Digital Extras already included from the time of activation for a complimentary term of up to 36 months. The exact availability depends on your vehicle, the special equipment you have chosen, the year of manufacture and the country in which you live. After the initial term has expired, you can easily and conveniently renew the desired Digital Extras in the Mercedes-Benz Store or via the In-Car Store in your vehicle.
Additional Digital Extras
Get the most out of your Mercedes-Benz.
With our additional Digital Extras, you have the option of adapting your Mercedes-Benz to your wishes and needs at a later point in time. Simply choose the Digital Extra that suits you and your lifestyle, and experience your vehicle in a whole new way. Time and time again.
FAQ
Do you still have questions about Digital Extras?
Would you like to know more about Digital Extras? The most important questions and answers about registration, payment and use are available here.
To use Mercedes-Benz Digital Extras, you first need a Mercedes me ID. To register for Mercedes-Benz Digital Extras, please follow these steps:
- Download the Mercedes-Benz App from the App Store or Google Play.
- Enter your valid email address and tap "Next".
- Complete your personal information.
- Read the Terms of Use and tick the box to accept them.
- Tap on "Register".
- Enter the verification code sent to your smartphone or email address to complete the registration process.
After creating a Mercedes-Benz account, make sure you pair the account with your Mercedes-Benz in order to activate Digital Extras and use them.
Some Digital Extras come with your vehicle, you don't have to buy them. To benefit from additional services however, a purchase is necessary here.
The following services are included free of charge:
• Maintenance Management
• Accident Recovery and Breakdown Management
• Telediagnostics
• Remote Vehicle Diagnostics
You can purchase various Digital Extras in the Mercedes-Benz web store, app or In-Car Store.
To purchase a Digital Extra in the Mercedes-Benz App, please follow these steps:
1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Tap on the store tab in bottom right corner in the Mercedes-Benz App.
4. Select a product from the list and tap "Add to basket".
5. Tap on "Go to basket" to proceed to the checkout.
6. Tap on "Order now" and select a means of payment.
7. To complete your order, tap on "Buy now".
To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz App and log in with your Mercedes me ID.
You can use the Mercedes-Benz App to set up your Mercedes-Benz with EQ technology before you set off. We explain below how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.
To set the maximum state of charge:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.
To specify the departure time:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
To set up pre-entry climate control:
1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have then set up pre-entry climate control for your vehicle.
Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, this service can help to speed up the investigation by police.
The service can be purchased as part of the GUARD 360˚ Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your details.
4. Report the theft to the police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You have no insight into the location of your vehicle during the search process.
At vehicle handover, your preferred retailer will be able to pair and activate all your Digital Extras. Your complimentary period will start as soon as the retailer has activated these services. (Preferred method.) Alternatively, if this step was missed you are also able to pair and activate on your own in the Mercedes-Benz App. Your complimentary period will start from the date you have activated. You are then able to track the complimentary period in your account in the personal profile on the local Mercedes-Benz website, app or In-Car store.
Digital Extras are tied to the vehicle. If a customer disconnects the car from their Mercedes-Benz Account and sells it, the Digital Extras remain with the vehicle, not with the customer's account.
You can find out which Digital Extras are available for which Mercedes-Benz vehicles in this overview.